Terms & Conditions—What Players Ask Most
Yes, we can suspend or close your account if you breach these terms—for example, using false identity details, sharing your account with others, attempting fraud, or violating our fair-play rules on live tables. Closure is permanent unless you appeal within 14 days to our compliance team via email, explaining your case.
All payments are encrypted and verified by your bank before entering our system. We don't store your bank details directly—only a secure token. If a deposit fails, your money returns to your account within 24 hours. Withdrawals are held for manual verification before we send funds.
Account opening eligibility depends on local law. You confirm at signup that you meet your regional legal age. We reserve the right to request age proof via ID if we have reason to verify. Accounts opened under false age declarations are permanently closed without refund.
Yes, all terms apply equally to app and desktop play. The app doesn't change the payment flow, withdrawal rules, or account security standards. Live chat and Settings menus are available on both. Game behaviour and liability are identical across devices.
No, all wagers are final once confirmed by the game server. The terms clearly state that play outcomes are not reversible. If you think an error occurred—a spin not credited or a table disconnection—contact support with game ID and timestamp; we investigate and remediate only on technical fault, not gameplay disagreement.
After you request permanent account closure, we anonymise personal data within 30 days but retain transaction records for seven years for legal and anti-fraud purposes. Transaction history cannot be linked back to you. You can request a final data export before closure, which you'll receive within 10 business days.
Yes, password recovery is a standard right under our terms. Use the Forgot Password link on login, enter your account email, and we'll send a secure reset link valid for 24 hours. Account recovery requires your registered phone number for an OTP code. If you can't access either, contact live chat with proof of ID.
